Terms & Conditions
Terms & Conditions
Welcome to the Flight Store website,
By continuing to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy, govern our relationship with you in relation to this website.
If you disagree with any part of these Terms and Conditions, please do not use our website.
The use of this website is subject to the following Terms of Use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, content, editorial, product descriptions, product images, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Backorders / Change of Mind on Backorders
It is our highest priority to have the products we sell in stock 100% of the time but the nature of the business does mean that on occasion items do sell out. Our new website has a live inventory system so customers can see when an item is back-ordered before placing the order.
1. When an item is listed as 'in stock' on the website at the time of purchase and the stock becomes not available, we will endeavor to contact you as soon as possible. We will provide an estimated time frame for when we can deliver it and at that point, it will be your choice whether to proceed with the order or cancel and try elsewhere. In this circumstance there will be no costs applicable to the customer and Flight Store Pty Ltd will happily process your choice of a refund, credit, or product swap.
2. When an item is listed as 'backorder' on the website at the time of purchase, the customer agrees to purchase the item knowing that it will not be shipped until stock is received by Flight Store Pty Ltd. We will endeavor to contact you as soon as possible and we will provide an estimated time frame for when we can deliver it.
PLEASE NOTE:
At the point the order is confirmed and the customer processes the payment,
Flight Store immediately incurs the costs involved in processing the payment and fulfilling the order.
3. Change of Mind on Backorders
Where the dispatch estimate time is reasonable (less than 20 Business Days) and the customer subsequently 'changes their mind' and requires a refund, then a 5% restocking charge plus $25 admin charge will apply.
Alternatively, Flight Store Pty Ltd will offer a full account credit or a change of item(s) to the same value.
Where there may be an extended lead time exceeding 20 business days or the product is permanently not available we will waive the restocking charges and process a full refund without deduction if requested.