Warranty
Warranty Terms and Conditions
MANUFACTURERS Warranty?
In the case that you experience a warranty event with a product you have purchased from us, we are more than happy to assist you.
Most of our brands have in place a warranty claims procedure and in the first instance we highly recommend you contact the manufacturer and lodge your warranty claim direct with them as this will normally result in the issue being corrected in the fastest possible time.
Having said that we welcome the opportunity to assist our customers.
If you are unsure of how to make a claim and you would like us to assist you with your warranty, or you would just plain prefer to deal with us, please send an email to warranty@flightstore.com.au and we will reply with instructions.
For Minor product issues - We will offer a free manufacturer repair or replacement item at the manufacturers descretion.
For Major product issues - (i.e those not easily repairable or issues where a repair is not likely to rectify the issue) the customer is entitled to their choice of a refund, repair or replacement.
This policy is entirely in line and compliant with Australian Consumer Law. For further information regarding Australian Consumer Law please refer to the ACCC website.
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Windsock Warranty Terms and Conditions
Windsock 3 Month Warranty
Windsock 12 Month Wear & Tear Replacement Program
In the case that you experience a warranty event with a windsock, please click here to see the Windsock Warranty Terms and Conditions and to download the Windsock Warranty / 12 Month Wear and Tear Replacement Form.