Returns & Exchanges - Policy Banner
Returns & Exchanges - Policy Banner

Returns & Exchanges - Policy

Returns & Exchanges Policy
 
Please contact us by EMAIL to Request a Return Authorisation Number (RMA#).
 
The completed RETURNS FORM must be attached to your email for us to process your request.
 
Please Note: Any returns received without an RMA# will be returned to sender.
 
WHAT can be returned?
We operate a 30-day no-hassle return policy. This means that at any point from the date of your Invoice to 30 calendar days afterwards you can return items providing you follow the instructions below.
 
Please note the following items are excluded from this policy. We do not accept change-of-mind returns or cancellations on these items.
  • Airservices Australia Charts & Documents
  • CASA Publications & Documents
  • Jeppesen Airway Manual Services
  • Jeppesen Electronic Charting Services & Nav Data Subscriptions
  • Practice Exams
  • Special Ordered Items / Bulk Quotes
  • Gift Vouchers, Credit Notes
We do not accept change-of-mind returns on special order items or bulk quotes.
 
Special Order - A special order item is any item or quantity that we have to specially obtain to fullfill your order and is not an ordinary stocked line or quantity.
 
Bulk Quotes - An order will be deemed to be a bulk quote for any quantity of any product of 3 units or more.
 
PLEASE NOTE: We reserve the right to refuse any Change of Mind return without exclusion
where we deem the request to be unreasonable. 
 
If you have experienced a warranty event with an item you have purchased from us, please scroll down and follow the instructions under Warranty Terms & Conditions.
 
WHEN do items need to be returned by?
All returns must be actioned within 30 calendar days from the date of your Invoice.

WHERE do items need to be returned to?
 
Returns should be sent to the following address.
 
Flight Store Returns
Unit 7 / 52 Blanck Street
Ormeau, QLD, 4208
 
HOW DO I return items?
 
When returning any item customers should
 
  1. Download and Complete the Returns Form
  2. Contact us via email with form attached
  3. We issue a Return Merchandise Authorisation Number (RMA#)
  4. The RMA# must be visible on the exterior of the Box
 
This allows us to efficiently deal with any returns and ensures we action your return as quickly as possible. We will action your return on receipt.
 
TYPES of returns?
 
Below is a list of the types of returns Flight Store will accept, and what outcome is available to you, the customer.
 
Please choose wisely when you purchase from us. If the product you ordered and received falls within the Manufacturer's Specifications then any return request is considered to be a Change of Mind return. If there are defective, faulty, missing or broken parts then it falls under a warranty claim.
 
1. Change of Mind    
2. Incorrectly Ordered / Order Mistake    
3. Unwanted / Not Needed Anymore    
4. Expectations Not Met / Don't like Purchase    
5. Defective / Faulty    
6. Missing or Broken Parts    
7. Damaged / Lost in Transit
 
    
 
SHIPPING CHARGES for returns?
 
We are not able to refund original shipping charges for returns. These costs are generally not recoverable once the service has been utilised. Customers should note - for any return, the cost of returning an item will be at your, the customer's expense. We will cover any additional shipping charges where there are items missing, incorrectly shipped or there is a failure of some sort within the first 30 days.
 
CREDIT for returns?
 
We are happy to offer a full value exchange or account credit at the customer's option for all returns within 30 days from the date of receipt of your order. If your order was shipped using one of our free shipping options a flat rate delivery charge of $25 will be deducted from the credit amount to cover the costs we have incurred in delivering your original order.
 
IN-STORE returns?
 
Should you prefer, customers are more than welcome to return items to our retail store in person during our normal business hours and one of our friendly staff will be happy to assist you with your return.

ACCEPTABLE CONDITION for Returns?
 
Returns Must be Shipped and Packaged Correctly in the following way
 
  • Items must be in their original packaging and bubble-wrapped to protect against damage.
  • Use a shipping container or box to send us your return. Cover or seal any cardboard boxes to protect against rain / water damage in transit.
  • Items must be returned with an Australia Post Tracking Number and have a Delivery Signature Required.
 
PLEASE NOTE: any returns received that are not shipped and packaged correctly won't be able to be processed.
 
Returns Must be in Acceptable Condition to qualify for a return.
 
Returns should be in the following condition to qualify for our policy. 
 
  1. The item was not specially ordered for you or a bulk quote.
  2. The item is in a brand new re-sellable condition.
  3. The packaging is intact with no marks, damage, tape, etc.
  4. The item's tags have not been removed including hang tags and protective labels or stickers.
  5. All other 'in the box' items are returned including packaging, parts/accessories, manuals, brochures and literature, etc.
  6. The item in its original packaging is bubble-wrapped and boxed to protect against return shipping damage.
  7. Headsets, Electronics, Books, Logbooks, Kneeboards, or anything fragile must be shipped in their original packaging and then in a box. Postage satchels are not sufficient to protect against shipping damage.