Shipping

Experience great value delivery when shopping with us.
We offer 5 levels of shipping services, all at very competitive rates.
Use the in-cart shipping calculator for pricing.
 
Australia Post eParcel Standard
Standard Post Mail Service - Free for Orders Over $299
Eastern States Metro & Outer Metro - ETA Up to 7 Business Days
Rural & Remote Areas / WA & NT - ETA Up to 14 Business Days
 
Australia Post eParcel Express
Express Post Mail Service - Free for Orders Over $699
Eastern States Metro & Outer Metro - ETA 2 to 3 Business Days
Rural & Remote Areas / WA & NT - ETA 3 to 5 Business Days
 
Startrack Road Delivery
Economy Road Freight Service - Free for Orders Over $599
Eastern States - ETA 3 Business Days
Western States - ETA 5 Business Days
Cannot send to PO Box or Parcel Lockers
Will return to Depot if the delivery cannot be completed (Does not normally drop at Auspost for pickup)
Used for orders containing DG
Used for Heavy and Oversized Items
 
Startrack Air Delivery
Premium Air Freight Service - Free for Orders Over $999
Metro & Outer Metro - ETA 1 to 2 Business Days
Rural & Remote Areas - ETA ASAP
Delivers to PO Box & Parcel Locker services
Normally diverted to a local Post Office for collection if the delivery can't be completed
Great for WA and NT locations when you need fast delivery
Will travel via the Express Post network for Rural customers
 
DHL Worldwide Express
Australian Overseas Export Orders Only
 
Pick up In Store - Free
Physical Pick up in Store
 
Australian Delivery
 
Orders over $299 can be shipped free of charge
Otherwise a flat rate delivery of $9.99 is usually available**
 
**Please note - Oversize Items / Dangerous Goods and Liquids may incur additional costs**
 
International Shipping
 
Online order is available to most countries, if your country is not listed on the checkout page please email sales@flightstore.com.au for a customised shipping quote.
 
Delivery Charges
 
All delivery costs are calculated and charged by weight at a pre set rate for Australia wide delivery, we do not profit from postage. The cost of delivering your order will be displayed during the checkout process prior to making any payments. We do our very best to ensure we obtain the most competitive rates for carriage of shipments and we pass this on to our customers.
 
Service Selected
 
Please note we reserve the right to amend shipping services used only where absolutely nessecary. Some combinations of items and location may require a certain method of delivery to be used. We will generally speaking cover any addition costs in this circumstance and we won't ask you to cover any additional charges.
 
Authority to Leave on parcels
 
Should you elect to provide authority to leave instructions, we will try and ensure those instructions are followed. We may occasionally add authority to leave to parcels where we see the situation is sensible to do so and the order value is below our threshold.
 
  • If we have elected to utilise authority to leave we will take full responsibity for any lost or damaged packages. 
  • If you have an address that is suitable for authority to leave we encourage you to use the delivery instructions box in the shopping cart to provide instructions for your delivery driver.
 
We will not use authority to leave instructions where orders exceed our dollar value threshold or where we deem your order may be too high at risk. Apartment complexes are a particular issue for deliveries. We encourage customers to think about using Parcel Locker and Parcel Collect services as a much more convenient delivery option for Apartments and high rise addresses. Australia Post offer these services for free via your MyPost account.
 
Mailbag / PMB & Rural Mail Service Delivery
 
Please note we accept orders for shipping to these addresses, however due to the complexity of the delivery of these services we are unable to guarantee deliveries using these services as the point of delivery. We are happy to ship items to these locations however the customer will bear the risk of any loss or damage as we are unable to obtain a delivery signature or confirmation when delivering to these special services.
 
At special request we can obtain special transit insurance for these shipments if there is concern. If you would like us to do so you must notify us in the order comments at the time the order is placed and we will respond prior to shipping with an updated quote to include the additional insurance cost.
 
Transit Times
 
Transit times displayed for the services offered are a guide only, they are not guaranteed. 95% of deliveries are achieved within the times quoted, however on rare occasions where events occur that are outside of our control or delivery is to remote locations, delivery times may take longer than the quoted time frame.
 
Our same day shipping cut off is 1pm AEST, any orders placed after this time may not be dispatched until the following business day.
 
Backorders
 
It is our highest priority to have the products we sell in stock 100% of the time but the nature of the business does mean that on occasion items do sell out. Our website has a live inventory system so customers can see when an item is back ordered prior to placing the order.
 
When an order cointains an item that is on 'backorder' the entire order will be held until all of the items are in stock and ready for shipping. We will endeavour to contact the customer as soon as possible to will provide an estimated time frame for when we can deliver the order. 
 
If you wish to split the order for part delivery, sending the in-stock items now and backorder items later then an additional shipping cost may apply. 
 
Despatch
 
We process orders from 9am - 4pm AEST Monday through Friday, should you have any special requirements for delivery of your items please use the order notes section when you complete the checkout process and we will endeavor to ensure any instructions are followed. Please note once your order has passed to the carrier of your choice it is entirely at their discretion as to how they deliver any items.  
 
Once your payment has been received, we will endeavor to dispatch your order as quickly as possible. Most orders placed prior to 1pm AEST will ship the same day, orders after this time will be processed as soon as possible and may still go the same day but for operational reasons we cannot guarantee. 
 
We endeavor to dispatch items as quickly as possible, we will always contact you if despatch will not be possible within 48 business hours except where orders have been placed on back order. If your order is time critical we recommend contacting us prior to purchase to discuss so that we can make sure we can deliver according to your expectations.
 
Public Holidays
 
Please note we experience a high volume of orders on days following public holidays, we endeavour to meet the time frames quoted above however customers placing orders for dispatch directly following a public holiday should allow an additional 24 hours for order processing.
 
Collections
 
You are welcome to come and collect your order from shop should you prefer to do so. Once your order is ready to be collected you will receive a notification email advising your order is ready to be picked up.
 
Collection Address: Unit 7 / 52 Blanck St, Ormeau, Queensland, 4208.
 
Your Details
 
Prior to confirming your order please ensure that all details provided to us are correct including your contact details in case we need to contact you for any reason regarding your order. Should you become aware of any errors in the details supplied to us please contact us as soon as possible.
 
Order Status
 
To view the status of your order at any time simply log in to your account using the details you supplied when creating your account. 
 
Shipping Notification
 
Customers will receive a shipping confirmation around 4pm AEST on the day of dispatch from our warehouse. This will include a tracking number for your shipment so that you can track the progress of the delivery online.