Frequently Asked Questions
When will you ship my order?
Orders for in stock products placed by 1pm AEST will be processed and shipped the same day. If you place an order after the 1pm cut-off, we will do our best to get it out the same day, but it may not leave until the next business day. If your order is placed on a Weekend or Public Holiday it will ship the next business day. Once your order is dispatched you will receive an email advising its updated status, along with any tracking information that is relevant to the delivery.
How soon will I receive my order?
Almost all orders are shipped between 24 - 48 hrs of being received. Transit time is 2 business days by Aus Post Express Post and 3 - 7 business days by Aus Post Standard Post. Standard shipping to WA and SA can take up to 10 days. If you need an order urgently, please contact us and we will do our best to help.
Do you ship overseas?
We can ship to just about anywhere in the world, currently web orders can be placed for shipping to Australia and New Zealand. Due to the complexity of providing accurate shipping costs to other countries please email a list of the items you require to sales@flightstore.com.au requesting shipping costs and we will respond with an accurate quote detailing the costs.
Do you have a physical store?
Yes we do, we have a full service retail store located at Unit 7 / 52 Blanck St Ormeau, Queensland, 4208. Everything that is advertised on the website is available from the store. Feel free to stop by, we love to meet our customers in person..
Are you open on Weekends?
Sorry, we are not open weekends, but we take online order 24/7. For customers that wish to visit us, we trade late on a Thursday Night until 8pm.
I need to process a Warranty Claim. What should I do?
In the case that you experience a warranty event with a product you have purchased from us, we are more than happy to assist you.
Most of our brands have in place a warranty claims procedure and in the first instance we highly recommend you contact the manufacturer and lodge your warranty claim direct with them as this will normally result in the issue being corrected in the fastest possible time.
If you are unsure of how to make a claim and you would like us to assist you with your warranty, or you would just plain prefer to deal with us, please send an email to warranty@flightstore.com.au and we will reply with instructions.
Do you accept returns?
We operate a 30 day no hassles return policy. This means that at any point from the date of your Invoice to 30 calender days afterwards you can return items providing you it falls within the terms and conditions of the Flight Store returns Policy.