Returns & Exchanges - Policy

Exchanges & Returns - Policy
 

PLEASE READ THE RETURNS TERMS AND CONDITIONS CAREFULLY AND USE THE RETURNS FORM.

RETURNS CAN NOT BE PROCESSED WITHOUT THE RETURNS FORM INCLUDED WITH ANY RETURNED ITEMS.

 
WHAT can be returned?
We operate a 30 day no hassles return policy. This means that at any point from the date of your Invoice to 30 calender days afterwards you can return items providing you follow the instructions below.
 
Please note the following items are excluded from this policy. We do not accept change of mind returns or cancellations on these items.
  • Airservices Australia Charts & Documents
  • CASA Publications & Documents
  • Jeppesen Airway Manual Services
  • Jeppesen Electronic Charting Services & Nav Data Subscriptions
  • Practice Exams
  • Special Ordered Items / Bulk Quotes
  • Gift Vouchers, Credit Notes
We do not accept change of mind returns on special order items or bulk quotes.
 
Special Order - A special order item is any item or quantity that we have to specially obtain to fullfill your order and is not an ordinary stocked line or quantity.
 
Bulk Quotes - An order will be deemed to be a bulk quote for any quantity of any product of 3 units or more.
 
Please note - we reserve the right to refuse any change of mind return without exclusion where we deem the request to be unreasonable. 
 
If you have experienced a warranty event with an item you have purchased from us, you should follow the instructions below. 
 
WHEN do items need to be returned by?
All returns must be actioned within 30 calender days from the date of your Invoice.

WHERE do items need to be returned to?
 
Returns should be sent to the following address.
 
Flight Store Returns
Unit 7 / 52 Blanck Street
Ormeau, QLD, 4208
 
HOW do I return items ?
 
When returning any item customers should
 
  1. Download and complete our Returns Form, then
  2. Include it with the products you are returning
 
This allows us to efficiently deal with any returns and ensures we action your return as quickly as possible. You do not need to contact us prior to returning an item provided it meets all the criteria listed above and it is accompanied by a completed form. We will action your return on receipt.
 
SHIPPING CHARGES for returns?
 
We are not able to refund original shipping charges for returns as these costs are generally not recoverable once the service has been utilised. Customers should note the cost of returning an item will be at yours, the customers expense. We will cover any additional shipping charges where there are items missing, incorrectly shipped or there is a failure of some sort within the first 30 days.
 
CREDIT for returns?
 
We are happy to offer a full value exchange or account credit at the customers option for all returns with in 30 days from the date of receipt of your order. If your order was shipped using one of our free shipping options a flat rate delivery charge of $25 will be deducted from the credit amount to cover the costs we have incurred in delivering your original order.
 
IN STORE returns option?
 
Should you prefer, customers are more than welcome to return items to our retail store in person during our normal business hours and one of our friendly staff will be happy to assist you with your return.

ACCEPTABLE CONDITION for Returns?
 
Returns Must be Shipped and Packaged Correctly
 
  • Items must be in bubble wrap or in their original packaging to protect against damage.
  • Please use a platsic post bag satchel to cover any cardboard boxes / envelopes to protect against rain / water damage in transit.
  • Items must be returned with an Australia Post Tracking Number and have a Delivery Signature Required.
 
PLEASE NOTE: any packages / returns received without correct shipping and packaging unfortunately won't be able to be processed.
 
Returns should be in following condition to qualify for our policy. 
 
  1. The item was not specially ordered for you or a bulk quote.
  2. The item is in a brand new re-sellable condition.
  3. The packaging is intact with no marks, damage, sticky tape, etc.
  4. The items tags have not been removed including hang tags and stickers.
  5. All items are returned including packaging, parts/accessories, etc.
  6. The items have been bubble wrapped and packed to protect against shipping damage.
  7. Headsets, Electronics, Books, Logbooks, Kneeboards, or anything fragile must be shipped in a box to protect against shipping damage.
  8. The box / package is then covered and shipped using a plastic post bag satchel to stop any rain / water damage.
  9. The items have been sent with a tracking number and a signature required upon delivery.
 
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Warranty Terms and Conditions
 
 
MANUFACTURERS Warranty?
 
In the case that you experience a warranty event with a product you have purchased from us, we are more than happy to assist you.
 
Most of our brands have in place a warranty claims procedure and in the first instance we highly recommend you contact the manufacturer and lodge your warranty claim direct with them as this will normally result in the issue being corrected in the fastest possible time.
 
Having said that we welcome the opportunity to assist our customers. If you are unsure of how to make a claim and you would like us to assist you with your warranty, or you would just plain prefer to deal with us,  please send an email to warranty@flightstore.com.au and we will reply with instructions.
 
For Minor product issues - We will offer a free manufacturer repair or replacement item at the manufacturers descretion.
For Major product issues - (i.e those not easily repairable or issues where a repair is not likely to rectify the issue) the customer is entitled to their choice of a refund, repair or replacement.
 
This policy is entirely in line and compliant with Australian Consumer Law. For further information regarding Australian Consumer Law please refer to the ACCC website.
 
 
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WINDSOCK 3 MONTH Warranty and
12 MONTH WEAR AND TEAR REPLACEMENT PROGRAM Terms and Conditions
 
In the case that you experience a warranty event with a windsock, please click here to see the Windsock Warranty Terms and Conditions and to download the Windsock Warranty / 12 Month Wear and ear Replacement Form.